Introduction of IT and ITeS Industry

 

Part B

Chapter 1

 

Introduction of IT and ITeS Industry

 

Q1. Tick the correct option.

a.       Which of the following is not the factor for hiring BPO?

i. Costly for Client                                  ii. Growth of economy    

iii reduce business risk                         iv advanced proficiency

 

b.      Which of the following is the full form of CAD?

i. Computer Aided Design                    ii Computer Aid Design

iii Computer Automated Design         iv None of the above

 

c.       Which of the following is not an example of IT in entertainment?

i. Playing online games                         ii watching videos

iii playing music                                      iv printing newspaper

 

d. Which of the following machines is used to give the digital impression of internal organs of the   body?

                  i. CAT                                                  ii. MRI

                 iii ECG                                                  iv. EEG

 

Q2. Answer the following as TRUE or FALSE.

 

a. Learning IT literacy skills, improves confidence and enthusiasm.   True

b. IT does not provide assistance to medical surgeons during operations.   False

e. The use of IT can lead to distractions in office.   False

d. IT has introduced the internet system and turned a new era in the field of e-commerce. True

 

3. Fill in the blanks.

 

a. These days the blackboards are completely replaced by modern _IWB boards.

b. Interesting _visual teaching_ techniques encourage the students to learn.

c. IT has led to the advent of _telemedicine_ in the healthcare field.

d. Computers are used for the advertising of products in digital marketing._

 

Short Answer Types Questions

1.       How IT has converted the world into a global village?

Ans. Information Technology (IT) has been instrumental in transforming the world into a "global village" by fostering interconnectedness and breaking down geographical barriers in numerous ways such as enhanced communication and connectivity, increased access to information and knowledge, facilitation of global commerce and trade and cultural exchange and understanding.

 

2.       How can IT improve the decision –making process in the field of business?

Ans. IT significantly improves business decision-making by providing powerful analytics and real-time information access. IT also provides tools for better communication and teamwork. IT has facilitate us with tools for automation of routine decision and assessment and performance monitoring.

3.       Write the Uses of IT in banking.

Ans. IT empowers customers with online and mobile banking, ATMs, and chatbots for convenient access and support. Digital payments, NEFTs, and RTGS are facilitated by IT infrastructure. Moreover, IT aids in regulatory compliance and risk management through specialized systems. IT also enhances customer experience, operational efficiency, security, and regulatory adherence in the banking sector.

4.       How do companies use IT tools in marketing?

Ans. Companies use Customer Relationship Management (CRM) systems to manage customer data and interactions, enabling personalized communication.  Social media marketing tools help schedule posts, analyze performance, and engage audiences. Data analytics tools provide insights into campaign effectiveness and customer behavior, guiding strategic decisions.

5.       What is the role of IT in defence?

Ans. IT establishes secure communication networks for seamless information sharing across military units. Intelligence, Surveillance, and Reconnaissance (ISR) heavily utilize IT for data collection and analysis, providing real-time insights.  IT also drives modern warfare through autonomous systems, precision targeting, and electronic warfare.

Long Answer Types Questions

1.       Explain the terms IT and ITeS.

Ans. Information Technology (IT) refers to the development, maintenance and use of computer software, systems and networks. It includes their uses for the processing and distribution of data. IT is generally used for automation of processes, information processing, decision making.

ITeS, on the other hand is defined as outsourcing of processes that can be enabled with information technology and covers diverse areas like finance, healthcare HR, administering, manufacturing etc., ITeS is also called web-enabled services or remote services or tele-working services.

2.       How IT has influenced military and governance sectors?

Ans. IT has significantly influenced military and governance sectors. In military sectors, IT helped in designing and manufacturing the weapons and other equipment. IT is also used for communication and navigation in remote and distant sectors. In Governance IT has helped the government to reach out the people with various schemes and benefits and provided them with better services.  It has also made easy for every citizens to have access to the different department of the government to apply for acquiring various documents and registering themselves for difference schemes.

3.       Explain the role of IT in insurance.

Ans. Ans. The role of Information Technology (IT) in the insurance industry has become indispensable. IT enables the automation of repetitive and manual tasks for streamlining the processes. The digitization and centralized management of documents has reduces a lot of paperwork. IT empowers the customers by providing multiple digital channels for interaction and for paying installments that has ultimately enhanced convenience and accessibility. 

4.       Give some advantages of IT in healthcare and medicine.

Ans. In healthcare, IT has led to the invention of wearable gadgets used to monitor real-time health parameters such as blood pressure and blood sugar. Various diagnostic machines like MRI, CT, and EEG have been integrated with IT, making it easier to diagnose different diseases. Additionally, IT is used for online doctor appointments, telemedicine, automation of patient registration, and maintenance of health records and treatment history.

Competency Based Questions

1.       Ananya was discussing about a machine which is used to give the digital impression of internal organs of the body by using strong magnetic fields and radio waves. Which machine is she talking about?

       i. ECG machine                                                                 ii. EEG machine

       iii. MRI machine                                                              iv. CAT machine

2. ITeS covers the entire operations which exploit Information Technology for improving the efficiency of an organisation. What other name can be given to ITeS?

            i. web-enabled services                                                    ii webpage

             iii computer services                                                       iv. Business

3. Some countries like India, Pakistan etc. use BPO services for having sizeable source of income. Such services give workup to other people possibly due to lower costs of operation or better quality or both. In which industry this service is often helpful?

         i. Customer care of big companies                                 ii. Financial sectors and banks

           iii. Healthcare profession                                               iv. All of the above

4. Sohail works in a company that uses sophisticated software to decide the price and conditions of a policy. When a set of conditions are decided to describe the policy conditions, the price is decided only after some algorithms are run. In which company is Sohail working?

     i. Marketing company                                                        ii. Insurance company

    iii. Manufacturing company                                               iv. IT company

Application Based Questions.

1.       Soham wants to promote his business and wants it to reach out to the maximum people. How can Soham use IT in promoting his business?

Ans. Soham can use IT to promote his business by creating a website, using social media platforms, running online ads, sending promotional emails, and using e-commerce and digital marketing tools to reach a wider audience.

2.        Rashmi's father job profile includes developing codes of software. Can you suggest the job category or career option opted by her father?

Ans. Rashmi's father is likely a software developer or software engineer by profession.

3.       List any five websites of the Indian Government which provide IT enabled services to the people.

Ans. The following are five Indian Government websites that provide IT-enabled services:

·         UIDAI (https://uidai.gov.in) – Services related to Aadhaar.

·         IRCTC (https://www.irctc.co.in) – Online railway ticket booking.

·         Income Tax Department (https://www.incometax.gov.in) – Online tax filing and services.

·         DigiLocker (https://digilocker.gov.in) – Secure digital document storage.

·         Bharat BillPay (https://www.bharatbillpay.com) – Bill payment services.

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