Methods of Communication

 

   Chapter 1

Methods of Communication

Multiple Choice Questions

1. Tick the correct option

a. Which of the following are the two major components of communication?

(i) Content and communicator                             (ii) Communicator and audience

(iii) Audience and environment                           (iv) None of the above

b. Which of the following is the simplest form of communication?

               (i) Verbal communication                                   (ii) Non-verbal communication

               (iii) Visual communication                                  (iv) None of the above

c. Your school is organising a festival and you have to inform the people of your locality about it. Which form of communication would be the most suitable?

               (i) Verbal communication                                  (ii) Non-verbal communication

(iii) Visual communication                                 (iv) Both i and iii

d. Which of the following is the most common type of communication?

(i)  Visual communication                                  (ii) Verbal communication

(iii) Non-verbal communication                       (iv) Written communication

2. Read the statements marked as Assertion (A) and Reason (R). Choose the correct option:

i. Both A and R are correct and R is the correct explanation of A

ii. Both A and R are correct but R is not the correct explanation of A

iii. A is correct but R is not correct.

iv. A is not correct but R is correct.

a.  Assertion (A): Oral communication has no legal validity.

      Reason (R): Oral communication is interpersonal and helps in building relationships.

Ans. (i)

b. Assertion (A): Communication is a process in which there is an input and an output.

     Reason (R): Listening to others is an important aspect of effective communication.

Ans. (ii)

Short Answer Type Questions

Q1. Enlist the different methods of communication.

Ans. There are three methods of communication: Verbal, non-verbal and visual communication.

Q2. Which is the easiest method of communication and why?

Ans. verbal communication is the easiest method because it allows for immediate feedback, clear understanding, and the ability to adjust your message based on the listener's reaction.

Q3. Differentiate between verbal and non-verbal communication.

Ans. Verbal communication uses spoken or written words, while nonverbal communication conveys messages through non-linguistic cues like body language, facial expressions, and gestures. Verbal communication relies on language to express thoughts and ideas, whereas nonverbal communication provides supplementary information or can even substitute words.

Q4. Explain in your own words how body language affects our communication.

Ans. Body language plays a huge role in how we communicate—sometimes even more than the words we speak. It includes things like facial expressions, gestures, posture, eye contact, and even how close we stand to someone. These non-verbal cues can reveal our true feelings, whether we mean to show them or not.

Q5. What do you understand by visual communication? Give a few examples where it is used.

Ans. Visual communication refers to the process of conveying information and ideas through visual elements like images, symbols, charts, graphs, colors, and designs rather than words or speech alone. It helps in simplifying complex information and making it more engaging and easy to understand.

Example:  Traffic signs,   Advertisements and posters,   Charts and graphs,   PowerPoint presentations,   Logos and branding,   Maps and diagrams

Long Answer Type Questions

1. Discuss in detail the verbal method of communication.

Ans. Verbal communication is the use of spoken or written words to share information, thoughts, and ideas between individuals or groups. It is one of the most common and effective forms of communication, allowing for clear expression and quick feedback. There are two types of verbal communication:

(a)    Oral Communication: Oral communication involves spoken word to convey the thoughts.

(b)  Written Communication: Written communication involves written words to convey the thoughts.

2. Explain the various types of non-verbal communication.

Ans. The following are the types of non-verbal communication.

Body Language: This includes gestures, posture, and movements, which can convey emotions, intentions, and attitudes.

Eye Contact: The amount and duration of eye contact can signal engagement, disinterest, or even deception.

Haptics (Touch): Touch, ranging from a handshake to a hug, can convey a variety of meanings, including affection, comfort, or dominance.

Proxemics (Space): The amount of personal space individuals maintain during interactions can reveal their comfort levels and social relationships.

Paralanguage (Vocalics): This refers to the way someone speaks, including tone, pitch, volume, and speed, which can influence the meaning of their words and convey emotions.

3. Enlist the advantages and disadvantages of visual communication.

Ans. Advantages:

(a)    It helps in emphasizing the oral communication.

(b)    It is very effective on people who may not have the ability to read and hear.

(c)    It takes less time to understand visual communication as compared to other types of communication

Disadvantages:

(a)   It is expensive.

(b)   All the topics cannot be represented at once in a single visual aid.

(c)    It takes time to create visual communication aids.

4. Compare verbal and non-verbal communication.

Ans.

Verbal Communication

Non-Verbal Communication

In verbal communication, we use spoken or written words to convey a message.

We use  body language, gestures, facial expressions, etc., to communicate

Its types are oral (spoken) and written.

Its types are visual, facial expressions, gestures, posture, eye contact, etc.

This type of communication depends on language.

This type of communication does not rely on language.

Feedback is often immediate and direct (especially in oral communication)

Can be unclear or misunderstood sometimes

Message can be recorded and stored (specially written communication)

Message can be unclear or misunderstood sometimes

 

Application Based Questions

1. You are the CEO of a company. Which type of communication would you choose to convey the rules and regulations to the employees and why?

Ans. I would use a combination of written and oral communication. Written communication will be used to convey the each and every minute details of the rule regulations and the oral communication will be used to interpret the rules and to clarify doubts among the employees.

2. Imagine you have to justify that Virat Kohli is a better captain than Mahendra Singh Dhoni to a group of audience. Which method of communication will be most appropriate for this justification and why?

Ans. I would use verbal and visual modes of communication. The oral communication will be used to make my points clear to the audience and the visual mode of communication will be used to prove my points by showing videos or photographs of the players.

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